Customer Success Specialist-Japanese Speaking

Gratitude Inc

584 Views

18 hours ago

2-4 Year(s)

RM 55 - RM 60 Thousand p.m

Job Description

Key Skills

Customer Service Japanese language

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Responsibilities:

· Responsible to resolve customer queries in a timely and accurate way through inbound

call, email or live chat

· Identify customer needs and assist them in using specific features and functionalities in

the client platform

· Follow-up with customers to ensure their technical issues are resolved

· Become and remain knowledgeable about client products and community standards

· Use market-specific knowledge, signals and insights to spot and scope scalable solutions to

improve the support of our community of customers

· Identify inefficiencies in workflows and suggest solutions

· Gather, analyze and utilize relevant data to develop ways to improve the overall user

experience on the site

· Recognize trends and patterns, and escalate issues outside the company policy to the global

team

Requirements:

· Possess professional customer service skills; solutions mindset, multi-tasking, passion for

customers and ability to deliver exemplary customer experience.

· Prior working experiences in customer-oriented product environment, consulting, or operations

role

· Ability to follow process and collaborate effectively to work in a team

· Excellent written and communication skills in native and English language

· Basic knowledge on Computer operations

Preferred Qualifications:

· Inbound calls, email and chat support experience as an advantage.

· Have exceptional grammar typing accuracy skills – experience with business communication

· Patience when handling tough cases

· High affinity and cultural awareness of political/social situation regarding the relevant

market/region that will be supported

· Flexible in shifting schedule

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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