Customer Success Specialist - Mandarin + English
Gratitude IncCustomer Success Specialist - Mandarin + English
Job Description
Key Skills
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Job Details
• Job Title: Customer Success Specialist- Mandarin + English
• Location: One Precinct, Bayan Baru Pulau Pinang
• Shift: 5 working days (Rotational Shift)
• Salary Range: MYR 2700 – MYR 3200
• Languages: English and Mandarin
• Intakes: August 2023 (16th, 21st, 28th, 31st)*
Job Highlights
• Work Life Balance Environment
• Young, energetic, and supportive team!
• Diversified and inclusive culture
• Language and Night Shift Allowance
Your Responsibilities
• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Keeps job knowledge and skills up to date by attending training and continuously learning.
• Meets all key performance indicators set by the company and client.
• Adheres to the policies and procedures set by the company and client.
Requirements
• Must be able to speak, read and write in English, and Mandarin
• Minimum of 6 months’ work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call center experience is not a ‘must’ but would be a distinct advantage.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Able to receive continuous feedback and work in a fast-paced working environment.
Role
Fresher
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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