Hiring for Customer Service Executive | Immediate Hiring in Kuala Lumpur

TRANSCOSMOS MALAYSIA SDN. BHD.

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1 month ago

Hiring for Customer Service Executive | Immediate Hiring in Kuala Lumpur

1-15 Year(s)

10 - 50 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

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Job Description

Key Skills

Customer Service

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Hiring for Customer Service Executive | Immediate Hiring in Kuala Lumpur

Roles & Responsibilities

Delivering excellent customer service to customer via phone (inbound). This may be extended to other channels (email, live chat, social media) based on your skills.

Providing accurate information on products and services to customer.

Consistently meeting individual and team KPIS and goals

Maintaining high degree of integrity and confidentiality – keeping customers’ information confidential at all times.

Job Requirements

Must possess at least an SPM, Diploma, Bachelor’s Degree or higher, in any fields

Fresh graduates are encourage to apply

Good command in spoken -Mandarin is an additional advantage

Abilities to read and write simplified and tranditional Mandarin are additional advantage

Good command in English & Bahasa Malaysia in both spoken and written

Proper phone etiquette with excellent interpersonal and active listening skills

Resourceful, proactive and able to work independently

Fast learner with good analytical thinking and problem solving skills

Ready to work in shift rotations (AM/PM/Midnight shifts) based on business needs

Able to work on public holidays and weekends (based on business needs)

Additional Information:

Multiple contract positions available

One (1) year renewable contract.

Fresh graduates are encourage to apply

No work experience required

Career advancement opportunity

Benefits:

Strategic Working Location – Walking distance from public transportation hub

Various mode of public transportation available (LRT, MRT, KTM, Monorail)

Annual Leave

Panel Clinic coverage

EPF, SOCSO & EIS Contribution

5 days works + 2 days off

Additional allowance for those who can read, write and speak Mandarin

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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