Hiring For Customer Service Executive (Taiwan Market) in Kuala Lumpur

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  Description - 

  
  


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  Job Description

  
  
  

  WHAT YOU WILL OWN:

  
  
  

  ●      Assist customer issues via chat with excellent quality customer service.

  
  
  

  ●      Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.

  
  
  

  ●      Listen attentively to customer needs/concerns and demonstrate empathy while maximising opportunity to build rapport with the customer

  
  
  

  ●      Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.

  
  
  

  ●      Develop excellent product knowledge to enhance customers’ experience and support.

  
  
  

  ●      Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.

  
  
  

  ●      Handle complaints, and provide appropriate solutions and alternatives within the allocated time.

  
  
  

  ●      Grow as part of Live Operations in line with our foodpanda values and COE principles.

  
  
  

  ●      Work on personal and team goals as part of a dynamic team in a fast paced environment.

  
  
  

  ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

  
  
  

  ●        Fresh graduates are welcomed.

  
  
  

  ●        1 year working experience in customer service field preferred

  
  
  

  ●        Must possess customer-centric commitment

  
  
  

  ●        Ability to maintain composure in a multitasking, high energy environment

  
  
  

  ●        Detail-oriented

  
  
  

  ●        Basic English communication skills and Fluent in Cantonese

  
  
  

  ●        Well versed in local language

  
  
  

  ●        Preferably with strong computer navigation skills

  
  
  

  ●        Familiarity with Google Suite

  
  
  

  ●        Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)

  
  
  

  ●        Typing speed of at least 45 wpm with 95% accuracy

  
  

Hiring For Customer Service Executive (Taiwan Market) in Kuala Lumpur