Hiring For Customer Service & Operations Executive in Subang Jaya
Gratitude IncHiring For Customer Service & Operations Executive in Subang Jaya
Job Description
Key Skills
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Hiring For Customer Service & Operations Executive in Subang Jaya
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Description -
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Job Description
WHAT YOU WILL OWN:
● Assist customer issues via chat with excellent quality customer service.
● Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
● Listen attentively to customer needs/concerns and demonstrate empathy while maximising opportunity to build rapport with the customer
● Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
● Develop excellent product knowledge to enhance customers’ experience and support.
● Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
● Handle complaints, and provide appropriate solutions and alternatives within the allocated time.
● Grow as part of Live Operations in line with our foodpanda values and COE principles.
● Work on personal and team goals as part of a dynamic team in a fast paced environment.
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
● Fresh graduates are welcomed.
● 1 year working experience in customer service field preferred
● Must possess customer-centric commitment
● Ability to maintain composure in a multitasking, high energy environment
● Detail-oriented
● Basic English communication skills and Fluent in Cantonese
● Well versed in local language
● Preferably with strong computer navigation skills
● Familiarity with Google Suite
● Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
● Typing speed of at least 45 wpm with 95% accuracy
Hiring For Hiring For Customer Service & Operations Executive in Subang Jaya
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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