IMMEDIATE HIRING - Customer Success Specialist in Petaling Jaya
Gratitude IncIMMEDIATE HIRING - Customer Success Specialist in Petaling Jaya
Job Description
Key Skills
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IMMEDIATE HIRING - Customer Success Specialist in Petaling Jaya
-
Description -
- Permanent position
- Normal working hours (Mon - Fri; 9 am - 6 pm)
- Accessible by public transport
- Basic salary up to RM6,000
- Training will be provided
- Virtual interview arrangement
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JOB RESPONSIBILITIES: -
- Answer inbound calls in a timely and friendly manner
- Reply to queries sent through the bank’s Contact Us inquiry form
- Reach out to customers for information/documents in supporting Request for Information (“RFI”) from KYC, AML, risk and operations teams
- Perform call back with customers for transaction confirmations
- Respond to customers’ queries and concerns with the aim of achieving first-call resolution
- Identify customers’ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Level 1 first point of contact for customer complaints
- Complete call logs and reports, keep records of all conversations in the call centre database in a comprehensible way
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JOB REQUIREMENTS: -
- Minimum Bachelor's Degree or higher with at least one (1) year of working experience in Customer Service/ Call Centre for the Banking Industry/ Financial Institution.
- Extensive banking knowledge and understanding of financial products and services.
- Fluent in English and Mandarin languages, with excellent written and verbal communication skills due to business needs.
- Exceptional customer service, active listening, strong verbal and written communication skills, and professional phone voice.
Apply Now IMMEDIATE HIRING - Customer Success Specialist in Petaling Jaya
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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