Inside Sales Representative-English
Gratitude IncInside Sales Representative-English
Job Description
Key Skills
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Location: PJ
Pre-dominantly night shift for Canada: 9pm - 6am or 10pm - 7am or 4pm to 1am/ Monthly shift rotation
Salary : 3k - 4k MYR
English
Qualifications
• Bachelor’s degree or Diploma in any discipline
• Fluency in written and spoken English (CEFR B2 Level of proficiency as a minimum)
• Must be tech savvy and interested in the customer’s products and platform features
• 1+ years’ sales experience with a proven record of fact finding to uncover customer needs
• Ability to meet sales targets, while providing a stellar customer experience
• Strong capability of transitioning support calls to solutioning sales opportunities
• Proven ability to promote and build extraordinary customer rapport
• Multitasking and computer navigation abilities
• Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
• Coachable, learner mindset, ability to take feedback and proactively apply it to improve results
• Self-driven to achieve targets and deliver superior service
Responsibilities
• Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction
• Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
• Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
• Troubleshoot client products as needed to resolve each call the first time
• Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales
• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
Role
Sales - Inbound
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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