IT Cisco Support Agent - Korean Speaker
Gratitude IncIT Cisco Support Agent - Korean Speaker
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Job Title: IT Cisco Support Agent - Native Korean Speaker
Location: Kuala Lumpur
Relocation:Malaysia
Salary Range: 10k-11k
High-Level Role Description:
As a Global Delivery Center (GDC) Agent for Cisco, you will provide exceptional customer support to Cisco customers, partners, and internal requestors. This role involves delivering high-value experiences through various contact channels and requires in-depth knowledge of Cisco’s entire portfolio of Hardware, Software, and Services. The role focuses on simplifying complex issues, ensuring positive interactions, and making decisions based on analytical insights.
Specific Responsibilities:
- Engage with customers, understand their needs, and translate requirements into Cisco work
- Identify issues, conduct Root Cause Analysis (RCA), troubleshoot, and translate customer needs into Cisco work
- Focus on resolving customer issues and providing proactive and predictive support
- Adhere to Cisco business and compliance rules, maintaining a high level of performance
- Collaborate with cross-functional partners and vendor representatives for successful customer outcomes
- Drive process improvement and automation opportunities
- Share tacit knowledge gained through customer interactions with the team
Skillset | Profile:
- Exceptional communication skills, including rapport building and active listening
- Advanced proficiency in written and spoken business English and Korean
- Strong problem-solving, critical thinking, and troubleshooting skills
- Flexibility and adaptability to adjust as the business evolves
- Detail-oriented with the ability to handle complex transactions
- Self-motivated with a drive to succeed and ability to manage multiple tasks
- Computer literacy, including experience with case management systems, email, chat, and Windows-based applications
- Intermediate MS Office skills, including V-lookup, Pivot tables, and formulas
How to Apply:
Send your application to daniel.mwai@gratitudeindia.com
Highlight your exceptional communication skills, language proficiency, problem-solving abilities, and experience with Cisco's portfolio. Showcase your adaptability, attention to detail, and ability to handle complex transactions. Emphasize your motivation, time management skills, and proficiency in MS Office.
Role
IT Support
Timings
Rotational Shifts (Permanent)
Industry
IT-Software / Software Services
Work Mode
Work from office
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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