Japanese chat Support
Gratitude IncJapanese chat Support
Job Description
Key Skills
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New & Urgent Requirements*
Japanese - Chat Support*
We are currently #hiring for Customer Service Chat Support Japanese Speaker to support our biggest social media client, hiring know someone that might be interested?
*Vacancy: - Chat Support – Japanese*
Location: Kuala Lumpur, Malaysia
Salary: RM 8400(Fresh)/ RM8700(Experience)+Complexity Allowance: RM1000 + Housing Allowance: RM200
Language: Japanese + English
Profile: Chat Support
Timings: Rotational Shifts (24*7)
Headcount: 15
Min Requirements:
-Degree - Fresher also will do
-Diploma - 5 year CS experience
*POSITION SUMMARY:*
The Client Service Associate is to help support advertisers worldwide through chat, email, etc..
*DUTIES AND RESPONSIBILITIES:*
• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native
speakers, in their native language
NOTE: Looking for Immediate Joiners. The paper work and relocation expenses will be handle by the company.
Role
Chat Support Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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