Mandarin or Cantonese CS - IT Technical (Work from home)
Gratitude IncMandarin or Cantonese CS - IT Technical (Work from home)
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
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Vacancy: Mandarin or Cantonese CS - IT Technical (Work from home)
Location: Bangsar South, Malaysia.
Salary: Total pay RM4500
RM 15,000 signing bonus-be paid in 1st month salary
Languages: Mandarin or Cantonese + English (B2)
Joining date: 30th October, 2023
Work Hour: Time: 8am – 5pm / 9am-6pm / 10am – 7pm (Mon – Fri)
Mode: WFH (Subjected to changes) - First 3 / 4 months training in our office at Bangsar South and will be working from home consequently.
Job Description: Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base Identify and relate with various customer needs and scenarios provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner Remain updated in client and industry led processes, technology applications, utilities, and products Utilize various client-based tools and applications for customer management and servicing Transfer customers to appropriate departments when required Conduct data entry, documentation, and case management Work and partner with others within a team-based environment Achieve and maintain required metrics and goals The role is 50% sales and 50% technical support with account management.
Technical Skills: Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla Familiarity with website scripting languages such as PHP Familiarity with databases such as MySQL Familiarization on network protocols like SSH, FTP and SFTP Knowledge in SSL, DHCP, DNS, TCP/IP, Internal Server Error and Resolution Extensive knowledge of internet technology required Excellent computer skills specifically using a CRM database system Strong and accurate data entry skills are required
Requirements: Wired connectivity preferably fiber connection Minimum download speed of 25MBPS Recent internet billing statement (Actual Billing Statement)
Interested candidates send your cv to saloni@gratitudeindia.com
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from Home
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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