Native Japanese customer support executive
Gratitude IncNative Japanese customer support executive
Job Description
Key Skills
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*Position Title: Native Japanese Customer Support Executive*
Project: Food Delivery - Bilingual
Language: Japanese (Native only) & English (Business level)
Joining dates:
29th Jul: 3 headcounts
30th Sept: 4 headcounts
Salary: Basic salary : RM9000 + KPI : Up to RM370 + Shift allowance : Up to RM1200
Location: Ara Damansara office ONLY
Shift Timings: 24h rotational shift / 8h + 1.5h break
Day OFF: 2 days off including weekdays, weekends & replacement leave for PH in Malaysia
*JOb Summary:*
Take care of food delivery service inquiries & complaint from customers located in Japan via phone calls, email, chat. Expected to support English queu. y
*Candidates MUST:*
-Have good understanding of Japanese business manner & common sense in professional settings.
-Have basic understanding of interpersonal skills in international business settings.
-Have good customer-centred mind
-Be familiar with IT systems & devices (Google platform, Microsoft Office, Fast typing, Shortcut keys and etc.)
*Good to have:*
-High flexibility & stress tolerance
-High learning agility
-Multitask & strong problem-solving skill
-Blind touch skill
-Experience in Hospitality, Sales, Admin and any other customer service and corporate jobs in general.
*Training* : 1 month Training will be conducted
*Benefits* :
・Annual Leave: 12 days
・Sick leave : 14 days
・Compassionate leave: 3 days
・Replacement leave: for working on Malaysian PH
・Medical, dental & life insurance provided (PM care)
・Relocation support provided:
-Work Permit
-One-way flight tickect
-2-weeks hotel stay
-Airport pickup service to hotel
-Introduing property agent
-Support to find schools for kids
・Free commuter shuttle van service in Ara Damansara
・Bank opening session at office
・Free English lessions at office
・Free coffee machine at office.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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