Native Japanese Speakers for Pharmaceutical project

Gratitude Inc

1568 Views

18 hours ago

1-4 Year(s)

Kuala Lumpur (Brickfields)

Job Description

Key Skills

Customer Service Fine Chemicals Flexible Multitasking Pharmaceutics Problem Solving Quick learner Customer service advisor

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Deep understanding of Key Performance Indicator (‘KPIs’)

probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some.

Handling inquiries/complaints through voice and non-voice

Understand the language, culture/local nuance of Japanese Consumer

Listen attentively to customer needs and concerns; demonstrate empathy while

maximizing.

Opportunity to build rapport with the customer.

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain broad knowledge of client products and/or services.

Prepare complete and accurate work including appropriately notating accounts as required.

Participate in activities designed to improve customer satisfaction and business performance.

• Track, document and retrieve information in call tracking database.

Candidate Profile:

• High school diploma with 1 year plus of customer service experience preferred.

• Consumer Health experience will be an added advantage.

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate in Japanese & English, both written and verbally.

• Letter writing skills are a must(As a part of Japanese culture. it is required to write letters of

apology to handle the complaints from customers)

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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