OPERATIONS MANAGER- Japanese Speaker
Gratitude IncOPERATIONS MANAGER- Japanese Speaker
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Job Title: Operations Manager- Japanese Speaker
Location: Cyberjaya
Shifts: Rotational
Salary: 15,000 - 17,000 MYR
Overview:
We are seeking a dynamic and experienced Operations Manager to join our team in Cyberjaya. The successful candidate will play a pivotal role in managing operations seamlessly, ensuring timely SLA delivery, and maintaining high levels of employee and customer satisfaction.
Responsibilities:
- Manage day-to-day operations, overseeing resources, setting goals, and executing strategies.
- Build and maintain strong relationships with stakeholders.
- Ensure adherence to governance models, escalation, and communication plans.
- Facilitate training of new staff on corporate policies and maintain operational continuity during leaves.
- Collaborate with internal teams and drive continuous improvement initiatives.
Requirements:
- Ability to work under pressure.
- Fluency in English (Speaking, listening, writing, and reading).
- University/College degree.
- Advanced English proficiency.
- 3+ years of team management experience (50HC+).
- Experience in CS/BPO/Sales/Client relationship (preferred).
- Availability for 24/7 shifts based on client demand.
- 5 days working, 2 days off per week (dependent on Ops schedule).
Key Skills:
- Leadership and Team Management
- Stakeholder Relationship Building
- Governance and Escalation Handling
- Training and Development
- Continuous Improvement Initiatives
- Client Communication and Relationship Management
- Performance Management and Appraisals
To Apply:
If you meet these requirements and are ready to take on a challenging and rewarding role, please send your resume to daniel.mwai@gratitudeindia.com with the subject line "Application for Operations Manager Japanese Speaker- Cyberjaya."
Join us in fostering operational excellence and building lasting client relationships. We look forward to welcoming a driven and passionate Operations Manager to our team.
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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