Operations Manager - Native Japanese

Gratitude Inc

1479 Views

19 hours ago

3-20 Year(s)

RM 14 - RM 16 Thousand p.m

Selangor (Cyberjaya)

Job Description

Key Skills

Customer Service Japanese language Talent Management Team Leader Team Management Communication Skills Operations Management Team Leading Japenese BPO Skills BPO industry Team Lead Recruitment customer support Proficient in English

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Operations Manager - Native Japanese

Join Our Dynamic Team!

Why Work With Us:

- Exciting Growth Opportunities: Be a key player in our expansion and future success.

- Client-Centric Approach: Build and nurture client relationships in a collaborative environment.

- Continuous Learning: Drive improvements and initiatives while enhancing your own skills.

- Global Exposure: Work with diverse teams and be the go-to person for specific business challenges.

- Supportive Culture: We believe in coaching, mentoring, and empowering our team members.

Responsibilities:

- Client Connection: Foster existing client relationships and set the stage for future growth.

- Communication Excellence: Regularly engage with clients, providing updates and understanding team expectations.

- Problem Solver: Efficiently close audit-related issues and drive continuous process improvements.

- Team Empowerment: Coach and mentor Team Leads for effective team management.

- Talent Management: Lead recruitment, training, and development of leads and managers.

- Performance Dynamics: Segregate and manage team performance while identifying training needs.

- Customer Focus: Timely follow-up on internal customer queries to ensure satisfaction.

- Collaborative Spirit:Work closely with internal teams, contributing to a seamless operational flow.

Requirements:

- Resilience: Ability to thrive under pressure.

- Language Proficiency: Fluent in English (speaking, listening, writing, and reading).

- Educational Background: University/College degree required.

- Language Skills: Advanced proficiency in English.

- Leadership Experience: Minimum 3 years of team management (up to 50HC).

- Industry Exposure: Preferred experience in CS/BPO/Sales/Client relationship or strong communication skills.

- Flexibility: Available for 24/7 work based on client demand (no fixed shift).

- Work-Life Balance: 5 days working, 2 days off per week (depends on operational schedule).

- Global Adventure: Ready to relocate to Malaysia. The employer covers flight ticket expenses for qualified candidates.

How to Embark on this Exciting Journey:

If you are a dynamic professional ready for a thrilling challenge, apply now by sending your application to [daniel.mwai@gratitudeindia.com](mailto:daniel.mwai@gratitudeindia.com). Only apply if you meet the criteria and are eager to embrace this fantastic opportunity!

*Note: Your future career adventure awaits – seize it with us!

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Daniel Mwai

Recruiter - Gratitude Inc

NA, kenya

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