Operations Manager - Native Thai
Gratitude IncOperations Manager - Native Thai
Job Description
Key Skills
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VIEW ANALYTICS
Operations Manager - Native Thai
in list
thailand hiring
created by:
Saloni Anand Karan
SECOND CARD OWNERS
HIRING LEVEL
Agent-Niche
CARD MODE
Public
RECRUITERS
KEY SKILLS
LOCATION
Bangkok
RELOCATION
REVENUE PER HIRE
No revenue is set for this card
Description / Requirements
Travel : 1 HC
Transportation : 1HC
Salary : 90,000 THB Max
Rotational Shifts
Immediate Joiners
Job Title: Operations Manager I
Language Proficiency: English (B2 level)
Location: Bangkok Thailand
Job Description:
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also
responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Essential Functions/Core Responsibilities
• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
• Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for
billable/non-billable hours, forecasting, budgeting, etc.)
• Selecting, training, developing, and managing performance of direct reports and their associates;
including planning and assigning work for staff in accordance with the organization’s policies and
applicable legal requirements
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics
management reports)
• Create and maximize relationships with client partners
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies
and standards; define and implement any corrective actions needed to meet operational performance
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of
their team and offer on-going developmental coaching
• Create a positive work environment through employee engagement; resolve employee relation issues in a
professional and timely manner
• Participate in cross functional meetings to review information received from operational support
functions - Training, HR, Quality, WFM, TA, and partner to define action plans that resolve issues and drive
continuous improvement
• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing
needs, with input from BD and Client and make adjustments to meet changing requirements
• Attend business reviews with the client
• Handle a team of team leaders
Candidate Profile
• Bachelor’s Degree in related field with more than seven years of experience (with at least two years of
Progressive Management Experience) preferred
• Call center experience preferred
• Demonstrated ability to coach and develop action plans, which maximize performance, and provide
effective feedback
Demonstrated ability to analyze and improve work processes; establish a course of action for self and
others to accomplish a specific goal
• Work well under pressure and follow through on items to completion while maintaining professional
demeanor
• Excellent communication skills, both written and verbal. Ability to effectively present information to
internal and external associates
• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business
environment
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule
Career Framework Role
Manages professional employees and/or supervisors or supervises large, complex technical or business support
Role
Operations Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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