Process Trainer - Native Thai
Gratitude IncProcess Trainer - Native Thai
Job Description
Key Skills
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The Process Trainer will train agents on products and processes as at when needed
Responsibilities:
● Train agents on product and process, as and when there are NHT batches
● Monitor contacts and find out areas of opportunity
● Work closely with Operations and Quality team to design action plans to plug areas of opportunity
● Responsible for defined training conversion
● Manage retention during training
● Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers
● Demonstrate innovation in training by carrying floor requirements into classroom training.
● Maintain Data as per training Processes
● Must have excellent presentation and communication skills.
● Should be able to drive key performance metrics related to training
● Must be flexible to work in 24X7 environment (night shifts and weekends basis scope)
● Must be flexible to being up skilled on VASS & quality
● Proficient with MS Office
● In absence of NH training, candidate should support in Quality Audits and Feedback
● Should have basic knowledge of process mapping
Desired Skills:
- Excellent in oral and written English communication
- Excellent team player
- Analytical skills and display maturity
- Excellent in MS office - excel, power-point and ability to perform management information system
- Exposure to basic call quality tools is preferable
- Demonstrated proficiency in multi-tasking and clearly demonstrated passion for ensuring the success of Client’s culture of excellence and commitment to quality and customer service.
- Passion for learning and creative problem-solving. Strong knowledge of cultural context in the user countries
- Experience in Content Moderation
Role
Process Trainer
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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