Quality Analyst
Gratitude IncQuality Analyst
Job Description
Key Skills
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Details: Native Japanese
Basic salary: RM9,000 - RM14,000
Location: LV, Georgetown Penang
Shift: 24/7 Rotational
DOJ: March 2024
HC Required : 4HC (Japanese)
Requirement:
Native Japanese
Specific Experience : Preferred QA experience and travel experience.
Education: Above Diploma + working experience more than 3 years. Bachelor’s degree fresh graduate is applicable.
English Assessment : B2
________________________________________________________________
Mandarin Speaker
Language: Mandarin and English
b. Specialization: Customer Service background
c. Target Onboarding Date: ASAP
d. Salary Range: 5,500 - 6,500
e. Location: Georgetown, Penang
f. Type: Full-time
g. Shift: possible 24/7
Requirements .
• Degree in discipline or equivalent diploma
• Minimum 1 year of Quality Analyst experience.
• Fast learner who requires minimal supervision.
• Experience in preparing and presenting written project status reports and executive briefings.
• Phenomenal communication, presentation, and public speaking skills.
• Organizational and time management abilities.
• Critical thinking, analytical and decision-making abilities.
• People management.
**A bold text example**
Responsibilities .
• Construct searches and reports designed for automated analysis and topic identification in recorded
conversations from a contact center environment.
• Make recommendations and define strategies that solve critical business problems, through both
established industry best practices and creative innovations.
• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified
project objectives.
• Package, deliver, and at times present key findings and briefings.
• Conduct evaluations to identify areas of improvement.
• Monitor, analyze & audit trainees’ performance and call out any unusual trends.
• Identify training needs by working with operations team and QA.
Role
QA Analyst
Timings
Rotational Shifts (Permanent)
Industry
Internet / Ecommerce
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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