Quality Analyst (Thai Native Speaker)

Gratitude Inc

860 Views

17 hours ago

2-6 Year(s)

RM 25 - RM 30 Thousand p.m

Job Description

Key Skills

Communication

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Position Title: Quality Analyst (Thai Native Speaker)

Qualification: Graduate

Employment Type: Full Time; Rotational Shift (on-site)

Location: Bangkok, Thailand

Industry: Transportation

Experience: 2-6 years experience, preferably in leading a team

Salary: 28,000 THB Max

Responsibilities:

• Monitors, evaluates or audits a sampling of inbound and outbound calls and other

contact methods, including chat and email

• Reports results of evaluations to appropriate Business stakeholders

• Participates in calibration sessions/call listening sessions

• Participates in internal quality audits

• Participate in quality task forces with Business stakeholders

• Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)

• Complete phone time to keep current on programs (as applicable)

Requirements and skills

• Graduate with 2-6 years of working experience, preferably with experience in leading team.

• Excellent in oral and written English communication

• Relevant QA experience

• Bachelor’s degree in any field

• Excellent team player

• Analytical skills and display maturity

• Excellent in MS office - excel, power-point and ability to perform MIS

• Exposure to basic call quality tools is preferable

• Demonstrated proficiency in multi-tasking

• Passion for learning and creative problem-solving. Strong knowledge of cultural context in the user countries supported

Mode of Application:

Interested and qualified candidates should send their CV to: sabiodun@fmragency.com with "job role" as the subject of the mail.

Kindly refer!

Role

Quality Coach

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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