Quality Assurance Supervisor- Mandarin & English
Gratitude IncQuality Assurance Supervisor- Mandarin & English
Job Description
Key Skills
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Quality Assurance Supervisor
*Language:* Mandarin and English
*Specialization:** Customer Service background
**Target Onboarding Date:** ASAP
**Salary Range:** 5,500 - 7,000
**Location:** Georgetown, Penang
**Type:** Full-time
**Shift:** Possible 24/7
**Requirements:**
- Degree in any discipline
- 3 years customer service experience with minimum 2 years training experience
- Minimum 1 year of Quality Analyst experience.
- Fast learner who requires minimal supervision.
- Minimum bi-lingual proficiency, tri-lingual and above is preferred.
- Experience in preparing and presenting written project status reports and executive briefings.
- Phenomenal communication, presentation, and public speaking skills
- Organizational and time management abilities
- Critical thinking, analytical and decision-making abilities.
- People management
*Responsibilities:*
- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment.
- Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct random evaluations to identify areas of improvement as necessary.
- Conduct regular spot checks of the QAs’ audits and work on their development accordingly.
- Identify training needs by working with operations team and QA.
- Possibly lead business reviews from a Quality perspective
*Help me share with your network apply only if you meet the requirements salary expectation and able to work on shift*
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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