Quality Assurance Supervisor - Mandarin Speaker

Gratitude Inc

1275 Views

20 hours ago

1-5 Year(s)

Pulau Pinang (Balik Pulau, Bayan Lepas, Penaga, Georgetown, george town)

Job Description

Key Skills

Quality assurance Quality Assurance/QA Quality Management System Mandarin Senior Quality Role quality assurance Bpo Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English mandarin + english speaker

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Job Title: Quality Assurance Supervisor

Location: George Town, Penang.

Language: Mandarin and English (Must Have)

Specialization: Customer Service background

Target Onboarding Date: ASAP

Salary Range: 5,500 - 7,000

Location: Georgetown, Penang

Shifts: Rotational 24/7 shifts.

Requirements .

• Degree in any discipline

• 3 years customer service experience with minimum 2 years training experience

• Minimum 1 year of Quality Analyst experience.

• Fast learner who requires minimal supervision.

• Minimum bi-lingual proficiency, tri-lingual and above is preferred.

• Experience in preparing and presenting written project status reports and executive briefings.

• Phenomenal communication, presentation, and public speaking skills

• Organizational and time management abilities

• Critical thinking, analytical and decision making abilities.

• People management

Responsibilities.

• Construct searches and reports designed for automated analysis and topic identification in recorded

conversations from a contact centre environment.

• Make recommendations and define strategies that solve critical business problems, through both

established industry best practices and creative innovations.

• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified

project objectives.

• Package, deliver, and at times present key findings and briefings.

• Conduct random evaluations to identify areas of improvement as necessary.

• Conduct regular spot checks of the QAs’ audits and work on their development accordingly.

• Identify training needs by working with operations team and QA.

• Possibly lead business reviews from a Quality perspective

Role

Quality Coach

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mahi Chaudhary

Recruiter - Gratitude Inc

NA, india

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