Quality & Training Lead in Transcosmos

Gratitude Inc

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3 months ago

Quality & Training Lead in Transcosmos

1-15 Year(s)

2 - 3 Thousand p.m

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Job Description

Key Skills

Customer Service Quality assurance Mandarin Cantonese Thai

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Job Scope:

Roles and Responsibilities

Responsible in managing all types of monitoring, data accuracy, SOP and Process Compliance and training for the customer service team Main point of contact between organization and client for all Quality Assurance and Training related matters Responsible to provide improvement plan for the project Do quality monitoring and scoring, initiate and create rule for quality improvement process in the project Report & analyses the performance of quality to Superior/Manager completely and comprehensively with some feedbacks, insight, recommendation and action plan to improve the quality of the project Conducting Quality Assurance collaboration session with client and assigned Supervisor on a monthly basis Creating and to maintain training curriculum, training materials, assessments/exams, prior to obtaining final approval from the client Managing all training schedule for any additional training prior to obtaining final approval from the client Submitting all training results with action plans to client An Other ad hoc tasks as assigned by the higher level of management.

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Role

Team Leader-QA/QC

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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