RISK OPERATIONS SPECIALIST

Gratitude Inc

1303 Views

18 hours ago

2-10 Year(s)

RM 30 - RM 40 Thousand p.m

Selangor

Job Description

Key Skills

Microsoft Office Operations Management risk management,

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We are seeking a skilled and motivated Risk Operation Specialist to join our team in Selangor, Malaysia. The ideal candidate should be a local Malaysian with fluent English proficiency, possessing a Bachelor's degree in accounting, finance, or a relevant field with a focus on Fraud, Chargeback, and Appeal operations. The role involves working in a fast-paced environment, requiring adaptability, analytical skills, and a proactive mindset.

Responsibilities:

User Appeal and Proof Document Review:
- Focus on appeal cases received from the business line and customers, analyzing proof documents through the CMS system to decide whether to release users from the blacklist.
- Match details from proof documents, including card number, payment name, and email, ensuring accuracy.

Post Manual Review for High-Risk Transactions:
- Evaluate completed transactions flagged as high-risk through post-manual review, considering factors like model analysis and blacklist backtrack.
- Understand the business model of each business line for accurate risk evaluation, emphasizing user behavior analysis.

Fraud Trend Analysis:
- Share fraud trends instantly with the fraud strategy team as per standard operating procedures.
- Constantly update and amend SOP to achieve a high accuracy rate in case checks.

Pending Review:
- Evaluate transactions held for a specified time during the transaction process in manual pending review to assess the risk level before acceptance.

Customer Escalation Handling:
- Handle customer escalation cases, including rejection reason checks, user analysis, and providing users with standard replies.
- Follow SOP for relevant results, including proactive whitelist, user release, and document submission actions.

Chargeback Handling:
- Strictly adhere to chargeback operation SOP and requirements for handling representment cases.
- Complete chargeback cases within SLA/pre-set time, ensuring accurate gathering and matching of representment documents.

Ecosystem Protection:
- Protect the ecosystem by preventing fraudulent activity, enforcing Terms of Service (TOS), and ensuring compliance across a global user base.

Requirements:

Local Malaysian with fluent English proficiency.

Bachelor's degree in accounting, finance, or a relevant field.

1-3 years of experience in Fraud Manual Review, User Appeal, and Trend Analysis.

Ability to adapt to a fast-paced environment and think creatively.

Understanding of payment chains including CCDC, PAYPAL, E-wallet, etc.

Proficiency in Microsoft Office Suite; typing speed of at least 40 words per minute.

Strong analytical and research skills.

Preferred:

Proficiency in additional languages based on market assignment.

Experience in Payment services and Fraud and Risk Operations.

Experience in handling chargebacks.

Typing speed of at least 40 words per minute.

Salary Range: 3.3k MYR - 4.5k MYR

Working Hours: Rotational shifts

Role

Risk & Compliance

Timings

Rotational Shifts (Permanent)

Industry

Accounting / Finance

Work Mode

Hybrid

Functional Area

Banking / Financial Services

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