Senior Quality Analyst -Native Chinese Speaker(Kuala lumpur Malaysia)
Gratitude IncSenior Quality Analyst -Native Chinese Speaker(Kuala lumpur Malaysia)
Job Description
Key Skills
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**Position Title:** KL Senior Analyst (Native Chinese Speaker)
**Contact:** Including chat and email
- Report assessment results to relevant business stakeholders (quality leads, operations, clients, customer management, and resource unit partners)
- Attend calibration meetings/phone conferences with quality leads, operations, project management, and clients to ensure scoring consistency and best practices
- Participate in internal quality audits (e.g., regularly audit existing processes to identify process controls and efficiencies) aimed at improving overall contact quality and suggesting changes
- Maintain a robust project knowledge base; basic understanding of client products, services, and/or project strategies
- Participate in quality workgroups with business stakeholders (quality leads, operations, clients, customer management, and resource unit partners)
- Meet department productivity requirements (e.g., monitor call volumes, number of assessments per month, etc.)
- Complete phone time to stay abreast of current projects (as applicable)
- Contribute to maintaining forms and legendary documents
- Support management in focusing on reviewing key drivers, metrics, and operational processes (including training) to drive balanced scorecards and profit objectives
- Additional requirements:
- Bachelor's degree in a relevant field from a four-year university, preferably with less than one year of relevant experience
- Excellent oral and written communication skills
- Proficient in feedback and coaching skills
- Must have the ability to work under pressure
- Applicants should be proficient in MS Office (PowerPoint, Excel, Word)
- Driven by self-learning and knowledge enhancement
- Flexibility to adapt to all shift work as per client requirements
- Must have the ability to analyze data, trends from effectiveness surveys
**Key Skills:**
- Native Chinese speaker
- Senior quality analyst
- Location: Kuala Lumpur, Malaysia
If you qualify or know someone who meets all the requirements, please let them apply.
Role
QA Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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