Sr.Quality Assurance Manager
Gratitude IncSr.Quality Assurance Manager
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Responsibilities
Lead and manage a QA team - introduce and manage initiatives related to quality assurance
audits, drive audit automation and efficiency, effective client and program level engagements,
work with the operations leaders to drive ops quality improvement. Actively use Lean Six Sigma in
projects to completion and quantification of impact. Collaborate with Training using data analysis
to identify areas of opportunities to introduce training or coaching to further improve quality in
operations.
He/she will be responsible for setting and driving the Quality strategy in accordance with the
Teleperformance BEST QA standard. He/she will drive continuous improvement within the
programs he supports.
Requirment
Experience in managing quality control/quality analysis organization or leading
cross functional quality improvement projects and teams.
• 3+ years of demonstrated management ability across diverse functions (direct reports,
cross functional relationships, 3rd party vendors. etc.)
• Proven track record of collaborating with cross-functional groups to produce results.
• Demonstrated ability to perform well in a rapidly changing and extremely global team.
• Sales background is an advantage.
• Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required
a plus.
• Excellent communication skills.
• Strong critical thinking and exceptional problem-solving skills.
• Proven track record of breaking down complex process and identifying key pain points to
deliver business improvements at the regional or global level.
• Passion for our mission of ensuring a world class support experience for our community.
• Quality certification (e.g., Lean Six Sigma, TQM, etc.) a plus.
salary : 13000 to 18000
Notice Period : ASAP
experience : at least 5 years QA Manager or 2 years Sr. QA Manager experience
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
Other
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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