TEAM LEADER- NATIVE THAI

Gratitude Inc

612 Views

19 hours ago

1-5 Year(s)

RM 35 - RM 40 Thousand p.m

Job Description

Key Skills

Leadership Leadership Team Leading

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Travel Industry 4HC

Transportation Industry HC

Salary: TL: 37,000 THB Max

Rotational Shifts

Immediate Joiners

Team Lead (Thai Native Speaker)

Concentrix Bangkok Metropolitan Area (On-site)

Role: Team Lead

Language Proficiency:

Thai (Native) + English (B2 level)

Location: Bangkok Thailand

Responsibilities:

• Motivate and strategize how the team will meet efficiency, productivity and

consistency targets.

• Ability to understand the critical-to-quality (CTQ) parameters that affect the process

and work on them.

• Perform twice a month check-point on the analyst's performance using scorecards as a

point of discussion

• Chart a career development plan for the analysts and provide guidance on how to

achieve personal and career goals

• Escalate red flags to management on a duty of care perspective

• Ensure that team schedules are communicated; leave requests are attended to and

team attendance is monitored. Chronic absentees should be managed.

• Guarantee that base operational expectations and information security policies are

enforced · Identify improvement opportunities in workflows and suggest solutions.

• Create a culture of innovation

• Facilitate team meetings and team huddles

• Create an engaging and fun work atmosphere for the team

• First point of escalation and clarification on HR-related matters and concerns

• Course correct non-performing metrics and analysts through root cause analysis and

solid action planning

• Perform monthly sit down sessions to gather insights and innovation ideas

• Execute administrative functions inside the team (i.e. time report reviews) and HR

disciplinary actions (if needed)

• Ensure that SMEs are performing their duties and responsibilities

KEY QUALIFICATIONS/SKILLS

• Graduate with 2-6 years of working experience, preferably with experience in leading

team.

• Ability to motivate teams and rally the group toward organizational goals

• Excellent oral and written communication skills.

• Passion for learning and creative problem-solving.

• Strong knowledge of cultural context in the user countries supported

• Good knowledge of language of the countries supported is an advantage

• Analytical frame of mind. Other skills

• Accurate and efficient with very good organizational skills and ability to manage tasks

simultaneously.

• Adaptable to learn new processes, concepts, and skills.

• Demonstrates the ability to work as part of a team adding positive attitude and

business focus

• Ability to work in a fast-paced work environment

• Enjoys challenging opportunities.

• Ability to communicate in a dynamic environment throughout all management levels

• Ability to solve urgent matters and work under pressure

• Reliable, proactive approach to entrusted tasks

Working Conditions:

• Client holidays are observed

• Cyclical work shift including work hours at night

• Overtime may be required

Role

Team Leader

Timings

Flexible (Permanent)

Industry

Courier / Transportation / Freight

Work Mode

Hybrid

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Chiamaka Nwabueze

Recruiter - Gratitude Inc

NA, nigeria

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