Technical Advisor-Korean/Japanese
Gratitude IncTechnical Advisor-Korean/Japanese
Job Description
Key Skills
13 candidate(s) have already applied for this Job. Apply now
Japanese -RM9500 + housing allowance RM200 + 15%-20% Sales commission.
Korean - RM9000 + housing allowance RM200 + 15%-20% Sales commission.
Working place: KL Sentral
Working Hours : 9am - 6pm, Mon-Fri
JD: MTP workflow requirements
HC: both 4 HCs
DOJ : May 31, 2023
The Technical Implementation Specialist team is an outsourced program with the focus of contacting new
and existing Meta Advertisers, within the Small and Medium Business category, which have been
identified as missing technical integrations necessary to be successful advertising on the Meta Family of
Apps.
These advertisers are active in the platform and have received a channel marketing message from Meta
where they got offered to have a session (or multiple sessions) with an Implementation Specialist which
can help them integrate more technical solutions to drive the best performance for their advertising spend.
These programs may have three variations:
● Proactive Outreach: where the IS reaches out to businesses that have been flagged as needing
additional technical integration.
● Marketing Expert Hand-off: where a Facebook Marketing Pro identifies missing technical
integrations and schedules a call to speak to an implementation specialist.
● In-Bound Support: A small business schedules time to speak to an Implementation Specialist after
receiving marketing notifications with the opportunity to do so
Responsibilities
● Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a
daily basis, identifying proactive technical opportunities and providing these businesses with the
right technical set-up for their business goals
● Improve client’s experience by driving optimal and appropriate technical product adoption
● Become an expert on all Facebook Advertising technical solutions (including Shops, Pixel, CAPI,
Catalog, Business Manager, Commerce Manager and other products as they become available)
● Providing vital product insights & feedback from their own experience using the Meta/Facebook
technical Products and sharing the feedback from the Facebook Advertisers
● Champion in producing success stories from advertisers who have had success in growing their
business by using more technical Facebook products.
● Use a variety of tools to be able to properly communicate and drive Advertiser’s business to
success in adopting technical solutions.
● Being very sales driven and leveraging customer satisfaction to encourage and engage the
Advertiser towards improving results and increasing Budget.
● High engaged Advertiser to be transferred back to the Marketing Pro’s
Example of what could be a successful persona (example is ideal skill-set)
● Bachelor’s degree
● 1 to 3 years working in a Digital marketing/online sales organization
● Knowledge of MS Office and use of voicemail and electronic mail systems
● Excellent communication skills: verbal, written, listening skills
● Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment
● Proactive mindset with regards to identifying issues and sales opportunities as well as
communication with clients
● Highly motivated, sales driven and goal-oriented
● Takes direction well while also demonstrating proactive behavior
● Creative decision-making skills and proven ability to work independently
● Strong attention to detail and follow-up skills
● Ability to multitask and work under pressure
● Feels comfortable contacting clients via phone, chat or email
● Some technical proficiency in tools like Pixel, product catalogs, and API/SDK integrations or
willingness to learn.
● Bi-lingual agents: Level of proficiency in the local language is “Native” and B2 in English, following
the Common European Framework (CEF), unless mutually agreed upon.
Performance metrics
Note: To meet the expectations of our users, the KPIs are constantly evolving and will be updated periodically
based on actual performance
● Technical Integrations installed
● SMBs engaged
● Second Calls Scheduled with ME
● # of installs/per Implementation
Role
Any Other
Timings
Day Shift ()
Industry
Telecom / ISP
Work Mode
NA
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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