Gratitude Inc banner
Gratitude Inc logo

Technical Architects 3A

Gratitude Inc
1468 Views
19 hours ago

Technical Architects 3A

2-3 Year(s)
RM 3 - RM 5 Thousand p.m
Kuala Lumpur
Kuala Lumpur

Job Description

Key Skills

Technical Support

2 candidate(s) have already applied for this Job. Apply now

Salary : MYR 3.5- 5.5k

Languages : English & Mandarin

Sift :9 am -6pm

Level :3A

Local Malaysian



Job Title Technical Architect

Location Kuala Lumpur, Malaysia

Language proficiency English and Mandarin

Principal Responsibilities

• Provide technical pre-sales support in articulating infrastructure design with in-depth

product knowledge on any of given technology i.e. Data Centre, Collaboration, Network

and Security solution

• Drive solution sales by understanding clients’ technical needs, translating identified needs

into solutions

• Pre-sales skill development on technologies of OEM which are identified such as Cisco,

Checkpoint, Palo Alto, Fortinet, Dell/EMC, HPE, VMware, F5 DNS and/or LTM.



i) RFQ/ RFP Tender Presales support in shared centre environment – Ensure

timely response to all the qualified RFP’s and tenders from solution perspective

to ensure bid submission.

ii) Communicate with internal or external stakeholders for requirement gathering

using phone or collaboration tools

iii) Listen and lead the discussion with client for discovery of needs and

information gathering.

iv) Documentation of needs/requirement into solutions, validating with client and

close off with a proposal also translating client business needs into technical

solution.

v) Craft initial bill of material / configuration for complex solution. Identify the

suitable model to be proposed based on capacity & sizing features and client IT

environment needs.

vi) Understand client current infrastructure environment and propose relevant

solutions and technical services scope of work that are required for end to end

implementation.

vii) Ability to facilitate and lead complex solutioning. Work with client, Principals &

vendors for support and internal team and responsible for end to end

integration and design.

viii) Drawing of network diagram in Visio and prepare Power point presentation, in

a structured manner translating business requirements into technical design.



Experience and Skill Requirements:




  1. Bachelor’s degree in computer science or Computer Engineering

  2. Years of experience:

    i) Combined 2-3 years of presales, implementation, Design, and project

    management experience.




  1. Possess excellent technical sales and communications skills.

  2. Have passion in new technologies and self-motivated learning.

  3. Excellent skills in Microsoft excel to consolidate complex bill of materials, design

    synchronization and P&L Management.

  4. Working experience on RFQ/RFP tender proposal & Excellent skill in End2end Solution

    design and heterogeneous system integration.

  5. Minimum any one of the said deep skills in the following technology towers

    (Networking, Data Centre, Security or Collaboration), will relevant Professional

    Certification such as:

    • Cisco Certified Network Associate (CCNA) is required.

    • Nice to have on any of the below certification



i. Certified in any Gartner’s leader solution in Networking, Data

Centre Storage, Server, and Backup Solution in both traditional

infrastructure and hyper converge environment

ii. Certified in any Gartner’s leader solution in Security solution

iii. Certified in any Gartner’s leader solution in Collaboration solution

such as Cisco and Avaya.



 

Role

Team Leader

Timings

Day Shift (Permanent)

Industry

IT-Software / Software Services

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Recruiter profile

Diksha Mishra

Recruiter - Gratitude Inc

NA, japan

0+ Followers

500+ Posts

Interview Tips

  • Giving the VNA round?
  • What are the most important skills you acquired as a Soft Skills/VNA trainer?
  • How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Similar Jobs

1 - 15 Year(s)

Human Language Technologies Japanese language spanish language

RM 20 - RM 40 Thousand p.m

Perak, Malaysia

0 - 1 Year(s)

Mandarin

Confidential

Kuala Lumpur, Malaysia

1 - 2 Year(s)

Mandarin BPO Sales Manager Have experience at least 2 years in inbound calls exclusive to Mandarin customers

RM 4 - RM 6 Thousand p.m

Selangor, Malaysia

1 - 2 Year(s)

Customer Relations Customer Service customer service analyst

RM 3 - RM 4 Thousand p.m

Pulau Pinang, Malaysia

1 - 15 Year(s)

Japanese language

RM 20 - RM 40 Thousand p.m

Kedah, Malaysia

Company logo

Senior Tester

Gratitude Inc

5 - 10 Year(s)

Manual Testing Software Testing CI/CD

Confidential

Kuala Lumpur, Malaysia

0 - 1 Year(s)

Customer Service Cantonese chinese

RM 3 - RM 4 Thousand p.m

Johor, Malaysia

0 - 1 Year(s)

Customer Service Japanese language BPO Skills

RM 7 - RM 8 Thousand p.m

Selangor, Malaysia

1 - 8 Year(s)

Call Center Team Leader BPO Skills

RM 5 - RM 6 Thousand p.m

Kuala Selangor, Malaysia

4 - 8 Year(s)

Access Platform

Confidential

Johor, Malaysia