Technical Troubleshooting Advisor - Mandarin/Cantonese Speaker
Gratitude IncTechnical Troubleshooting Advisor - Mandarin/Cantonese Speaker
Job Description
Key Skills
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As a technical troubleshooting agent, your primary responsibility will be to
specializes in resolving technical issues and problems faced by customers or end-
users related to a specific product, service, or technology via email, chat and phone
call.
Your Responsibilities
• Accountable for closing customer inquiries regarding company
products/services, customer's accounts and provide additional clarifications
as requested by customers
• Responsible for adding/updating/reviewing rich media functionality in Ads
• Address issues or tasks assigned to them through ticketing systems, via Chat,
Email or Phone channels
• Creates layout templates, gallery uploads, component testing, functionalities
testing, builds dynamic display ads, etc.
• Assigned to relatively simpler Rich Media workflows
Your Requirements:
Diploma, Bachelor’s degree preferred
Language Required will be Mandarin and good to have Cantonese speaking
Have basic understanding on HTML, debugging tools or Java is mandatory
Experienced in Customer Support / Technical Support will be added
advantage.
Willing to work on public holiday
Willing to work at KL Sentral (easily accessible to LRT, MRT)
Saaary: RM3000-RM4000
Role
Mandarin Language Expert
Timings
Rotational Shifts (Permanent)
Industry
IT-Software / Software Services
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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