Trainer Native Japanese/ Local Malaysians Mandarin

Gratitude Inc

2100 Views

20 hours ago

2-3 Year(s)

RM 9 - RM 14 Thousand p.m

Pahang

Job Description

Key Skills

Customer Service Sales Training Process Training Japenese Training Management Proficient in the Mandarin language

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Basic salary: RM9,000 - RM14,000

Location: LV, Georgetown Penang

Shift: 24/7 Rotational

DOJ: March 2024

HC Required : 4HC (Japanese)

Requirement:

Native Japanese

Specific Experience : Preferred Trainer experience and travel experience.

Education: Above Diploma + working experience more than 3 years. Bachelor’s degree fresh graduate is applicable.

English Assessment : B2

Trainer

a. Language: Mandarin and English

b. Specialization: Customer Service background

c. Target Onboarding Date: ASAP

d. Salary Range: 5,500 - 6,500

e. Location: Georgetown, Penang

f. Type: Full-time

g. Shift: possible 24/7

Requirements .

• Degree in discipline or equivalent diploma

• At least 2 years training experience

• Fast learner and independent

• Customer Service knowledge and/or experience is strongly preferred.

• Proven experience as corporate trainer in the customer service industry.

• Understanding of effective teaching methodologies and tools.

• Willingness to keep abreast of new techniques in corporate training.

• Proficient in MS Office (Advance skills in Excel and PowerPoint); e-learning software will be an asset.

• Affluent communication, presentation, and public speaking skills.

• Organizational and time management abilities.

• Critical thinking, analytical and decision-making abilities

Responsibilities .

• Design effective training programs.

• Prepare training materials.

• Conduct training and refreshers.

• Support and mentor new employees.

• Conduct evaluations to identify areas of improvement.

• Monitor, analyse & train trainees’ performance and call out any unusual trends.

• Identify training needs by working with operations team and QA.

Role

Technical Trainer

Timings

Rotational Shifts (Permanent)

Industry

Internet / Ecommerce

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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