Trainer Native Thai +JLPTN1
Gratitude IncTrainer Native Thai +JLPTN1
Job Description
Key Skills
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Salary : 87k THB
Location: Bangkok
Job Description:
ROLE : Process Trainer Japanese
LOCATION : Thailand
Role & Responsibilities:
• Train agents on product and process, as and when there are NHT batches
• Monitor contacts and find out areas of opportunity
• Work closely with Ops and Quality team design action plans to plug areas of opportunity
• Responsible for defined training conversion
• Managing retention during training
• Consistent alignment with operations by auditing calls, emails, chats, understanding needs,
conducting refreshers
• Demonstrating innovation in training by carrying floor requirement into classroom training.
• Maintaining Data as per training Processes
• Drive C-Sat & E-sat initiatives to add value to the Process and customer
• Must have excellent presentation and communication skills.
• Should be able to drive key performance metrics related to training
• Must have the ability to work under pressure & in an unstructured environment.
• Must be flexible to being up-skilled on VASS & quality
• Excellent communications skills
• Proficient with MS Office
• Production hours to be given weekly in the absence of NH training
REQUIREMENT
• N1 Certified
• Japanese competency in 4 skills (writing, reading, speaking, listening)
• More than 4 years of experience in using Japanese
• Experience in BPO industry will be a plus
• Logical thinking, analytical thinking
• Self motivated, proactive, team work spirit
• Can go on overseas business trips or training
• Good at English competency in 4 skills
Role
Process Trainer
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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