Urgent hiring for CSR/ 3000RM salary plus incentives:/ Apply now

Gratitude Inc

1757 Views

17 hours ago

0-2 Year(s)

RM 2 - RM 4 Thousand p.m

Johor (Johor Bahru)

Job Description

Key Skills

BPO Voice Process

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Qualification: Completed with SPM, UEC, ICGSE certificate

Language: Mandarin, Cantonese & English

Job Description:

-Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products

-Exceeding customer expectation in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

-Proficiency in English Communication (Speak, Read, Write) -Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products.

-Exceeding customer expectation in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

Training Period : 1 month

Basic Salary (RM)

*** Traditional Mandarin & English***: 3,000

Mandarin, Cantonese & English r: 2,100

Key Performance Indicator (KPI)- 400

Night Shift Allowance- 300

Overtime- If require

Working days- 6

Shuttle service provided- Yes

Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25

Working Shift - 24 Hours

(Compulsory working on Public Holidays and Weekends)

Interview mode- Walk in

Attraction: 1 month Accommodation Provided For Outstation * Upon request, with 6-month(s) services bond

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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