Mandarin Bilingual Technical Support Associate | Web Hosting | Bangsar

Sutherland Global

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1 month ago

Mandarin Bilingual Technical Support Associate | Web Hosting | Bangsar

1-2 Year(s)

20 - 25 Thousand p.m

Job Description

Key Skills

Sales Technical support Mandarin Upselling Customer Service Agent Mandarin or Cantonese Voice Support Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience at least 2 years in inbound calls exclusive to Mandarin customers

2 candidate(s) have already applied for this Job. Apply now

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Web Hosting Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone or chat.

KEY RESPONSIBILITIES

Resolve customer issues and upsell

Identify and relate with various customer needs and scenarios

Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner

Remain updated in client and industry led processes, technology applications, utilities, and products

Utilize various client based tools and applications for customer management and servicing

Transfer customers to appropriate departments when required

Conduct data entry, documentation, and case management

Work and partner with others within a team-based environment

Achieve and maintain required metrics and goals

MINIMUM QUALIFICATIONS

College Graduate

Language Requirement – Mandarin and English

The role is open to native speakers whom can speak, write and read Mandarin language

Excellent computer skills (Internet and website technologies)

Willing to work in night shift or shifting schedule/ Holidays/Weekends

Good customer service and problem solving skills

Experience with BPO Tech, Sales, and Web-Hosting for at least six months is required. If no Web-Hosting background, knowledge in handling any tech voice accounts

Salary Range: 4,200 to 4,500 MYR

Role

Associate/Senior. Associate -(Technical)

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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