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MyGlit Jobs |  Jobs |   Mandarin Bilingual Technical Support Associate | Web Hosting | Bangsar in Mumbai & Delhi

Mandarin Bilingual Technical Support Associate | Web Hosting | Bangsar

Sutherland Global
963 Views
1 day ago

Mandarin Bilingual Technical Support Associate | Web Hosting | Bangsar

1-2 Year(s)
20 - 25 Thousand p.m
NA
NA

Job Description

Key Skills

Sales Technical support Mandarin Upselling Customer Service Agent Mandarin or Cantonese Voice Support Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience at least 2 years in inbound calls exclusive to Mandarin customers

3 candidate(s) have already applied for this Job. Apply now

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.



One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.



As a Web Hosting Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone or chat.



KEY RESPONSIBILITIES




  • Resolve customer issues and upsell

  • Identify and relate with various customer needs and scenarios

  • Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner

  • Remain updated in client and industry led processes, technology applications, utilities, and products

  • Utilize various client based tools and applications for customer management and servicing

  • Transfer customers to appropriate departments when required

  • Conduct data entry, documentation, and case management

  • Work and partner with others within a team-based environment

  • Achieve and maintain required metrics and goals



MINIMUM QUALIFICATIONS




  • College Graduate

  • Language Requirement – Mandarin and English

  • The role is open to native speakers whom can speak, write and read Mandarin language

  • Excellent computer skills (Internet and website technologies)

  • Willing to work in night shift or shifting schedule/ Holidays/Weekends

  • Good customer service and problem solving skills

  • Experience with BPO Tech, Sales, and Web-Hosting for at least six months is required. If no Web-Hosting background, knowledge in handling any tech voice accounts



Salary Range: 4,200 to 4,500 MYR

Role

Associate/Senior. Associate -(Technical)

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

NA

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Mandarin Bilingual Technical Support Associate | Web Hosting | Bangsar in Mumbai & Delhi

Irene Nuguid

Recruiter - Sutherland Global

NA, philippines

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