Mandarin Bilingual Technical Support Associate | Web Hosting | Bangsar
Sutherland GlobalMandarin Bilingual Technical Support Associate | Web Hosting | Bangsar
Job Description
Key Skills
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You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Web Hosting Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone or chat.
KEY RESPONSIBILITIES
- Resolve customer issues and upsell
- Identify and relate with various customer needs and scenarios
- Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
- Remain updated in client and industry led processes, technology applications, utilities, and products
- Utilize various client based tools and applications for customer management and servicing
- Transfer customers to appropriate departments when required
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals
MINIMUM QUALIFICATIONS
- College Graduate
- Language Requirement – Mandarin and English
- The role is open to native speakers whom can speak, write and read Mandarin language
- Excellent computer skills (Internet and website technologies)
- Willing to work in night shift or shifting schedule/ Holidays/Weekends
- Good customer service and problem solving skills
- Experience with BPO Tech, Sales, and Web-Hosting for at least six months is required. If no Web-Hosting background, knowledge in handling any tech voice accounts
Salary Range: 4,200 to 4,500 MYR
Role
Associate/Senior. Associate -(Technical)
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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