Customer Service Executive

Teleperformance

1073 Views

2 months ago

Customer Service Executive

1-2 Year(s)

3 - 4 Thousand p.m

Pulau Pinang (Georgetown)

Job Description

Key Skills

Customer Relations Customer Service customer service analyst Customer service advisor Customer Care

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Job Details

Location: GBS Bayan Lepas, Penang

Shift : 5 Working Days (Rotational Shift)

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

Your Responsibilities

Provide timely support to customers through available communication channels (inbound phone calls, chat, and email).

Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.

Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.

Identify and escalate priority issues through appropriate channels as and when necessary.

Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.

Maintains and improves quality of service by sharing suggestions and recommendations.

Keeps job knowledge and skills up to date by attending training and continuously learning.

Meets all key performance indicators set by the company and client.

Adheres to the policies and procedures set by the company and client

Requirements

Bachelor’s Degree or at least Diploma or equivalent in any discipline.

Fluent in English Language proficiency (reading, writing, speaking and aural comprehension)

Ability to handle queries and objections in a professional manner.

Passionate about communication and interacting with people is key to success in this role.

Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

Customer Service orientation.

Minimum typing speed of 40wpm with a 90% accuracy score.

Computer literate and fully conversant in Microsoft Windows and Microsoft Office

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Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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