Customer Service Executive – Cantonese Speaking
TeleperformanceCustomer Service Executive – Cantonese Speaking
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
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Job Details
- Location: Livingston, George Town, Penang
- Shift: 9AM TO 6PM (Monday to Friday)
Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.
Your Responsibilities
- Proven experience in customer-facing roles (phone, chat, in person).
- Passionate about delivering exceptional customer experiences.
- Excellent communication skills, adaptable to different audiences.
- Flexible problem-solving approach, committed to exceeding expectations.
- Thrives in a team environment, eager to learn and grow.
- Curious and inquisitive, always seeking professional excellence.
- Effective time management and multitasking abilities.
Requirements
- Familiarity with IOS and/or MacOS, or comparable technology is preferred.
- Fluent in the required language Cantonese English (speaking, reading, and writing)
- Experienced in technical troubleshooting.
- Analytical skills for resolving complex issues.
- Proficient in navigating multiple systems and tools.
- Self-managing in fast-paced environments.
- Embraces challenges and takes on additional responsibilities.
- Willing to Relocate to Penang
#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard
Role
Customer Service Executive -Chat
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from Home
Process
Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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