Customer Service Executive – Cantonese Speaking

Teleperformance

1378 Views

2 months ago

Customer Service Executive – Cantonese Speaking

0-1 Year(s)

3 - 4 Thousand p.m

Pulau Pinang (Georgetown)
(Base Location for WFH)

Job Description

Key Skills

Cantonese Customer Service Agent Mandarin or Cantonese Voice Support

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Job Details

Location: Livingston, George Town, Penang

Shift: 9AM TO 6PM (Monday to Friday)

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

Your Responsibilities

Proven experience in customer-facing roles (phone, chat, in person).

Passionate about delivering exceptional customer experiences.

Excellent communication skills, adaptable to different audiences.

Flexible problem-solving approach, committed to exceeding expectations.

Thrives in a team environment, eager to learn and grow.

Curious and inquisitive, always seeking professional excellence.

Effective time management and multitasking abilities.

Requirements

Familiarity with IOS and/or MacOS, or comparable technology is preferred.

Fluent in the required language Cantonese English (speaking, reading, and writing)

Experienced in technical troubleshooting.

Analytical skills for resolving complex issues.

Proficient in navigating multiple systems and tools.

Self-managing in fast-paced environments.

Embraces challenges and takes on additional responsibilities.

Willing to Relocate to Penang

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Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

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