Customer Service Representative

Teleperformance

2314 Views

2 months ago

Customer Service Representative

0-1 Year(s)

3 - 4 Thousand p.m

Pulau Pinang (Bayan Lepas)

Job Description

Key Skills

Customer Service chat Inbound BPO Chat Process Chat Support Customer service advisor BPO industry BPO Recruitment BPO Hiring BPO Call center inbound and outbound process International BPO customer success customer support Inbound/ Outbound interfaces

35 candidate(s) have already applied for this Job. Apply now

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Your Responsibilities

Proven experience in customer-facing roles (phone, chat, in person).

Passionate about delivering exceptional customer experiences.

Excellent communication skills, adaptable to different audiences.

Flexible problem-solving approach, committed to exceeding expectations.

Thrives in a team environment, eager to learn and grow.

Curious and inquisitive, always seeking professional excellence.

Effective time management and multitasking abilities.

Ability to acquire knowledge in real time using official communications, press materials, dealer information materials, vehicle literature, Call Center knowledge, etc.

Ability to quickly acquire the necessary technical knowledge regarding features and functions of the products as well as surrounding relevant laws and regulations and explain to customers in an easy-to-understand way.

Requirements

Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.

Must have C1 level English Language Proficiency (reading, writing, speaking and aural comprehension)

Call centre experience is not a ‘must’ but would be a distinct advantage.

Strong problem-solving skills and demonstrated multitask capabilities and ambiguity.

Minimum typing speed of 40wpm with a 90% accuracy score.

Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Willing to work rotational shift.

Willing to relocate to Penang.

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Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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