E-Care Beauty Advisor - Thai Speaking (Based in Bangkok)

Teleperformance

2450 Views

18 hours ago

0-1 Year(s)

RM 2 - RM 3 Thousand p.m

Pulau Pinang (Bayan Lepas)

Job Description

Key Skills

Beauty Thai Customer service advisor

1 candidate(s) have already applied for this Job. Apply now

Job Overview:

As a beauty advisor, you will create a great experience for customers by offering helpful advice and top-notch service through various channels like live chat, phone, email, web forms, and direct messaging on social media. This will boost loyalty and increase online sales for our product brands.

Responsibilities:

Able to connect with consumers through different channels (live chat, phone, email, web forms, and direct messaging on social media)

Answer consumer's intention efficiently

Provide consumers with accurate product and service information

Follow guidelines and process to manage each step of conversations with customers

Alert critical customer complaints to our internal team

Support the voice of consumer by collecting insights as request by the brand, CMI, digital and E commerce.

Requirements:

Strong verbal/written communication skills in English and Thai

Customer Obsessed mindset

Knowledge, and experience with a digital and traditional channels

Strong product/brand knowledge

capacity to act & listen with human sensitivity

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Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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