Technical Support Executive- Vietnamese Speaking
TeleperformanceTechnical Support Executive- Vietnamese Speaking
Job Description
Key Skills
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Job Details
- Location: KL Sentral, Kuala Lumpur
- Shift : 9am to 6pm (Monday to Friday)
Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.
Responsibilities:
- Accountable for closing customer inquiries regarding Social Media products/services, customer's accounts and provide additional clarifications as requested by customers
- Responsible for adding/updating/reviewing rich media functionality in Ads
- Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels
- Creates layout templates, gallery uploads, component testing, functionalities testing, builds dynamic display ads, etc.
- Assigned to relatively simpler Rich Media workflows
Qualification:
- Bachelor’s degree preferred
- Experienced in Customer Support / Technical Support will be added advantage
- Language Required will be Good English with Vietnamese
- Basic understanding on HTML and Java will be added advantage.
- Strong understanding of online advertising, digital marketing and related Social Media
- Technical understanding of Social Media products/services and/or ecosystem being supported.
#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard
Role
Customer Service Executive -Technical
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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