Technical Support Executive- Vietnamese Speaking

Teleperformance

1280 Views

2 months ago

Technical Support Executive- Vietnamese Speaking

1-2 Year(s)

3 - 4 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

Job Description

Key Skills

Technical Support

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Job Details

Location: KL Sentral, Kuala Lumpur

Shift : 9am to 6pm (Monday to Friday)

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

Responsibilities:

Accountable for closing customer inquiries regarding Social Media products/services, customer's accounts and provide additional clarifications as requested by customers

Responsible for adding/updating/reviewing rich media functionality in Ads

Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels

Creates layout templates, gallery uploads, component testing, functionalities testing, builds dynamic display ads, etc.

Assigned to relatively simpler Rich Media workflows

Qualification:

Bachelor’s degree preferred

Experienced in Customer Support / Technical Support will be added advantage

Language Required will be Good English with Vietnamese

Basic understanding on HTML and Java will be added advantage.

Strong understanding of online advertising, digital marketing and related Social Media

Technical understanding of Social Media products/services and/or ecosystem being supported.

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Role

Customer Service Executive -Technical

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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