Quality Analyst

Gratitude Inc

2496 Views

2 years ago

Quality Analyst

1-3 Year(s)

₹ 3 - ₹ 6 Thousand p.a

Mumbai

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Job Description

Key Skills

Customer Service Quality Assurance/QA Quality Analyst

272 candidate(s) have already applied for this Job. Apply now

Roles and Responsibilities

Daily Call Monitoring as per the Quality Audit Template

Sharing Required Feedback with FTE’s

Motivating FTE’s to improve Quality Scores

Coaching & Training on CQ Parameters

Maintaing CQ Audit Data Base

Reports & Process CQ Audits to be shared with Management

Identify Root cause & provide solutions

Desired Candidate Profile

Graduate + 1-2 years proven experience as QA

Proficiency in English

Ready to work in Domestic BPO

Problem Solving & ready to do attitude

Customer Centric Skills

Role

Quality Assurance/Quality Control Executive

Timings

UK Shift (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Zabron Mwangi

Recruiter - Gratitude Inc

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