Quality Analyst
Gratitude IncQuality Analyst
Job Description
Key Skills
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Roles and Responsibilities
- Daily Call Monitoring as per the Quality Audit Template
- Sharing Required Feedback with FTE’s
- Motivating FTE’s to improve Quality Scores
- Coaching & Training on CQ Parameters
- Maintaing CQ Audit Data Base
- Reports & Process CQ Audits to be shared with Management
- Identify Root cause & provide solutions
Desired Candidate Profile
- Graduate + 1-2 years proven experience as QA
- Proficiency in English
- Ready to work in Domestic BPO
- Problem Solving & ready to do attitude
- Customer Centric Skills
Role
Quality Assurance/Quality Control Executive
Timings
UK Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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