QUALITY ASSURANCE HEALTHCARE

Gratitude Inc

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1 week ago

QUALITY ASSURANCE HEALTHCARE

2-3 Year(s)

₱ 20 - ₱ 25K p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

Customer Relations Operation Planning and Scheduler System Team Building BPO Operations good communication skills

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Job Title: Quality Assurance- Healthcare

Work Location: Vertis North, Quezon City

Work Setup & Schedule: Onsite/Following EST

Salary: Up to 21,000 package

Start date: July 13, 2026

HC: 3

***Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.***

Job Description: Quality Assurance Analyst

Position Overview

The Quality Assurance Analyst is responsible for monitoring and evaluating the quality of inbound and outbound customer interactions—including telephone calls, emails, and chat—to ensure accuracy and adherence to established quality standards. This role involves documenting quality issues and performance metrics for management review, as well as providing actionable feedback and assistance in the formal education and development processes for team members.

Key Responsibilities

•Quality Monitoring: Evaluate customer interactions against quality standards and compliance protocols.

•Documentation: Record quality issues and performance measures, ensuring data is accurate for management reporting.

•Feedback & Coaching: Provide essential information to support the feedback and training processes for associates, fostering continuous improvement.

•Operational Excellence: Develop personal knowledge, share best practices, and contribute to the refinement of day-to-day activities and processes.

•Mentorship: Act as a subject matter expert, potentially guiding junior team members and supporting the achievement of operational objectives.

Required Qualifications & Skills

•At least 1 year of experience in Healthcare QA. Prior experience in the relevant healthcare field is required.

•Must be able to start ASAP (target start date: July 13, 2026).

•BPO-aligned experience is preferred.

Education: College graduates preferred; undergraduate candidates with relevant experience will be considered.

•Proficiency: Demonstrated ability to work independently within set frameworks and follow established courses of action.

•Schedule: Must be available to work on a night-shift schedule (following Eastern Standard Time).

•Location: Must be willing to work on-site at TP Vertis, Quezon City.

•Competencies: Strong ability to analyze performance data, identify trends, and develop relevant solutions to improve interaction quality.

Pre-Screening Notes:

•Educational attainment

•Years of experience as a Healthcare QA

•Healthcare field experience

•BPO experience :

•Are you able to start on July 13, 2026?

•Are you willing to work on-site at TP Vertis, Quezon City?

•Last drawn salary

•Expected salary

Role

QA Lead

Timings

Rotational Shifts (Permanent)

Industry

Health/Fitness/Wellness

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Barisi Inayor

Recruiter - Gratitude Inc

NA, nigeria

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