REAL-TIME ANALYST (RTA) | DAVAO

Gratitude Inc

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3 weeks ago

REAL-TIME ANALYST (RTA) | DAVAO

1-10 Year(s)

₱ 20 - ₱ 30K p.m

Davao (Davao del Sur, Davao del Norte, Davao Oriental, Davao de Oro, Davao Occidental)

Job Description

Key Skills

Stakeholder Management WFM System WFM tools WFM planner ms excel good communication skills RTA tool WFM Scheduling Analyst Good MS Excel skills WFM tools (e.g., NICE, Verint, Aspect)

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HIRING NOW: REAL-TIME ANALYST (RTA) | DAVAO | ONSITE

Job Title: Real-Time Analyst (RTA)

Work Location: Davao

Work Setup & Schedule: Onsite, Shifting schedule

Salary: ₱21,000 - ₱27,000

Overview

Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.

Key Responsibilities

- Monitor queues, staffing, and service levels in real time

- Track attendance and schedule adherence

- Identify and escalate risks impacting performance

- Provide immediate recommendations to address gaps

Basic Qualifications

- At least 1 year WFM or RTA experience in a BPO setting

- Strong analytical and problem-solving skills

- Proficiency in MS Excel and WFM tools

- Good communication and stakeholder management skills

Pre-Screening Questions

1. Educational Attainment

2. Years of Experience in WFM or RTA in a BPO Setting

3. WFM Tools Used

4. Last Drawn Salary

5. Expected Salary

APPLY NOW

Send your updated resume.

Equal opportunity employer.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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