Trainer – Technology Account

Gratitude Inc

740 Views

2 months ago

Trainer – Technology Account

2-5 Year(s)

Manila (Alabang Muntinlupa City, Eastwood quezon city, Taguig, Diliman quezon city, Bridgetown quezon City)

Job Description

Key Skills

.Trainer Bachelor degree Exposure to MS office Mother Tongue Influence

5 candidate(s) have already applied for this Job. Apply now

We are looking for an experienced Trainer to support onboarding, process training, and continuous learning for a Technology account. The ideal candidate has at least 2 years of BPO training experience, excellent communication skills, and a passion for coaching and developing employees. Social Media account experience is preferred but not required.
Key Responsibilities
Deliver onboarding and process training for new hires.
Conduct knowledge transfer sessions and support go-live activities.
Facilitate refresher and remedial training.
Monitor trainee progress and maintain training records.
Prepare training reports and provide coaching and feedback.
Collaborate with operations to improve employee performance.
Manage account-level training metrics and training interventions.
Qualifications
Bachelor's Degree.
At least 2 years of Trainer experience in a BPO environment.
Social Media account experience is preferred but candidates from other lines of business are welcome.
Excellent communication, coaching, and presentation skills.
Proficient in Microsoft Office.
Willing to work onsite in Vertis North, Quezon City on shifting schedules.

Role

Process Trainer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Victoria Ijeoma Ekeh

Recruiter - Gratitude Inc

NA, nigeria

1+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

₱ 5 - ₱ 10K p.m

Manila, Philippines

Details