Trainer urgent
Gratitude IncTrainer urgent
Job Description
Key Skills
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Job title: Trainer
Account: Technology
Work set up: 100% Onsite at Vertis North, Quezon City
Work shift: Shifting schedules
Start date: ASAP
Headcount: 2
Qualifications:
• Bachelor's Degree
• 2+ years exp as Trainer Preferred with Social Media exp, but open to any line of business
• Not a jobhopper
Key Responsibilities:
• Structure onboarding training requirements, including Pre-Process, Process, and Customer Visits.
• Ensure all new employees complete the defined new hire learning path for their respective roles.
• Participate in and lead Knowledge Acquisition and Knowledge
• Transfer activities for transitioning accounts, collaborating with clients and stakeholders to document and transfer process knowledge to the operations team.
• Support new hires during OJT Training and go-live.
• Manage and provide refresher and remedial training for existing employees.
• Maintain trainee data and information in the central repository to ensure audit readiness.
• Generate training reports regularly.
• Provide feedback and coaching to analysts.
• Analyze training needs for employees and serve as the single point of contact for any training requirements.
• Own account-level training metrics.
• Adhere to training guidelines defined by the Business Unit training function.
• Collaborate with operations to bridge gaps during training.
• Proactively provide training interventions and guidance to leadership, focusing on metrics and business impact.
Skills Required:
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Familiarity with local communication nuances and potential language errors
• Excellent spoken and written communication skills, including a strong understanding of functional grammar and MTI (Mother Tongue Influence)
• Strong training and rapport-building skills
• Exceptional organizational skills and a methodical approach to tasks
• Ability to provide constructive feedback and coaching
• Strong analytical, reading, learning, and research skills
• Demonstrated customer service skills
͏
Recruitment Process:
Initial Interview: HRI (Human Resource Interview)
Demo/Final Interview: Operations
Pre-screening Notes:
• How many years of relevant experience you have as Trainer?
• What line of business you handle? example, Social Media
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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