Real Time Analyst - UK Financial CS | Onsite Quezon City

Gratitude Inc

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4 weeks ago

Real Time Analyst - UK Financial CS | Onsite Quezon City

1-2 Year(s)

Quezon Calabarzon

Job Description

Key Skills

BPO Experience trainer Bachelor degree UK Banking Industry

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Job title: Real Time Analyst - UK Financial CS

Account: UK Financial Customer Service
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Start date: TBD

Qualifications:
• Bachelor's Degree
• 1–2 years of contact center experience
• 1–2 years of Workforce Management experience in a call center/shared services environment
• Exposure Priority: UK banking, with any experience under the LOAN ORIGINATION PROCESS, especially under MOTOR FINANCING is highly preferred
• Strong analytical and problem-solving skills
• Advanced proficiency in MS Excel (reporting, data analysis, formulas)
• Experience with Workforce Management software (scheduling, performance tracking, reporting)
• Strong numerical and data interpretation skills
• Not a job hopper

Role

Customer Care Officer

Timings

UK Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Immaculate Obiajulu

Recruiter - Gratitude Inc

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