Job Title: Customer Success Specialist (Native Korean Speaker)

Location: KL Sentral, Malaysia Language Requirements: Native Korean Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM Experience: Minimum 1 year in Customer Success or related roles Education: Diploma or above Salary: RM 10,000 per month Benefits: Work visa sponsorship, flight ticket, health insurance

Description: We are looking for a dedicated Customer Success Specialist fluent in native Korean to join our team at KL Sentral, Malaysia. The successful candidate will be responsible for ensuring the satisfaction and success of our Korean-speaking clients. This role requires excellent communication skills, a proactive approach to problem-solving, and a passion for delivering exceptional customer experiences.

Responsibilities:

• Serve as the primary point of contact for Korean-speaking clients, building strong relationships and providing ongoing support to ensure their success.


• Onboard new clients, conduct product demonstrations, and provide training to ensure they fully understand and utilize our products/services.


• Proactively engage with clients to understand their needs, address any issues or concerns, and identify opportunities for upselling or cross-selling.


• Collaborate with internal teams, including sales, product development, and support, to advocate for clients and ensure their feedback is heard and acted upon.


• Monitor client usage and performance metrics, identify trends, and provide recommendations to improve overall satisfaction and retention.


• Stay informed about industry trends, competitor offerings, and best practices in customer success to continuously enhance our strategies and processes.

Requirements:

• Native proficiency in Korean with excellent verbal and written communication skills.


• Minimum 1 year of experience in customer success, account management, or related roles.


• Strong interpersonal skills and the ability to build rapport with clients at all levels.


• Proven track record of meeting or exceeding customer satisfaction and retention goals.


• Detail-oriented with excellent problem-solving and organizational abilities.


• Diploma or above in any field.


• Ability to work independently as well as collaboratively within a team environment.


• Must be eligible to work in Malaysia.

Benefits:

• Competitive salary of RM 10,000 per month.


• Work visa sponsorship for eligible candidates.


• Flight ticket provided for relocation (if applicable).


• Health insurance coverage.


• Opportunities for professional growth and career advancement.


• Dynamic and supportive work environment focused on teamwork and collaboration.

If you are passionate about providing exceptional support to Korean-speaking clients and thrive in a fast-paced, customer-centric environment, we encourage you to apply for this rewarding opportunity. Join us in driving the success of our clients and contributing to the growth of our company