425856/425862 Operations Manager
Gratitude Inc425856/425862 Operations Manager
Job Description
Key Skills
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Job Title : Operations Manager – Operations Management Services
Job Description
We are looking for an experienced Operations Manager with 5–10 years of relevant experience and mandatory Google Product Experience to manage day-to-day operations, drive team performance, ensure compliance, and deliver operational excellence. The role involves monitoring KPIs, analyzing performance data, managing resources and staffing, resolving operational issues, and ensuring adherence to established processes and compliance standards.
The Operations Manager will provide leadership, coaching, and constructive feedback to team members while supporting their professional development through training, mentorship, and performance improvement plans. The role also requires conducting effective daily team meetings, maintaining clear communication with stakeholders, proactively identifying process improvement opportunities, and escalating significant issues or risks to the Account Manager.
Key Responsibilities
Monitor and ensure adherence to KPIs and compliance standards.
Lead, motivate, and coach the team to achieve performance objectives.
Analyze performance data, identify trends, strengths, and development areas.
Establish clear and consistent communication protocols across the team and stakeholders.
Monitor individual and team performance and provide timely, constructive feedback.
Develop and implement performance improvement and development plans.
Identify opportunities for team members to enhance their skills through training, mentoring, and project assignments.
Conduct effective daily team meetings and align the team on priorities and operational updates.
Plan and forecast staffing requirements and allocate resources efficiently.
Optimize schedules to maintain adequate coverage and workload balance.
Oversee daily operational workflows and resolve immediate operational issues or roadblocks.
Proactively identify and implement operational process improvements.
Escalate significant operational issues and risks to the Account Manager.
Required Skills
KPI monitoring and performance analysis
Team leadership, motivation, and coaching
Operations and resource management
Compliance and process governance
Performance improvement and development planning
Staffing and workforce planning
Operational problem-solving
Process improvement
Strong communication and stakeholder management
Relevant Google Product Experience – Mandatory
Eligibility
Ex-TCS employees cannot apply.
PAN and DOB are required for profile creation.
Role
Operations Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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