Job title : Accounts Receivable (AR) Collections Associate

Job description: We are looking for an experienced Accounts Receivable (AR) Collections Associate to manage assigned customer accounts, drive timely collections, reduce aged receivables, and support overall cash flow objectives.

The candidate will be responsible for following up with customers on overdue invoices through emails and calls, managing aging accounts, securing payment commitments (PTPs), and resolving invoice disputes, deductions, and payment-related queries.

The role requires strong communication, negotiation, analytical, and problem-solving skills. The candidate will collaborate with Billing, Sales, Cash Application, and Dispute Management teams to resolve outstanding issues and ensure timely collections.

The candidate should have a good understanding of Order-to-Cash (O2C) and Accounts Receivable processes, along with experience using ERP tools such as SAP, Oracle, JDE, or similar platforms. Proficiency in MS Excel and reporting is required.

Experience: 1-7yrs.

Location: gurugram.

Key Responsibilities

Review and manage assigned Accounts Receivable (AR) customer portfolios.
Follow up with customers through email and calls for outstanding and overdue invoices.
Manage aging accounts and secure Promise to Pay (PTP) commitments.
Investigate and resolve invoice disputes, deductions, payment delays, and billing-related queries.
Collaborate with Billing, Sales, Cash Application, and Dispute Management teams.
Maintain accurate collection notes and update collection systems regularly.
Escalate delinquent accounts according to the defined collection strategy.
Meet collection, aging, productivity, and performance targets.
Conduct account reconciliations and support month-end activities.
Prepare collection reports and support DSO reduction initiatives.
Maintain accurate account documentation and ensure timely follow-up on outstanding balances.

Required Skills & Qualifications

Experience: 1–5 years of relevant experience.
Minimum 2+ years of B2B Collections / Accounts Receivable experience is preferred.
Strong understanding of Order-to-Cash (O2C) and Accounts Receivable processes.
Strong communication and negotiation skills.
Good analytical and problem-solving abilities.
Experience with ERP tools such as SAP, Oracle, JDE, or similar.
Proficiency in MS Excel and reporting.
Ability to manage customer accounts and handle collection-related conversations professionally.
Ability to work toward collection, aging, productivity, and DSO targets.

Important points:

Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.

Role

Accounts Receivable

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Accounting / Tax / Company Secretary / Audit

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