Accounts Receivable & Collections Executive

Location: Gurugram

Experience: 1–5 Years
Salary: Up to ₹7 LPA
Band: BPO 1
Shift: UK Shifts (Candidates must be flexible to work in 24×7 rotational shifts)
Employment Type: Full-Time

Job Overview

We are seeking a detail-oriented Accounts Receivable & Collections Executive to manage customer accounts, drive timely payment collections, minimize overdue balances, and contribute to the organization's cash flow objectives.

The ideal candidate should have experience in AR Collections, B2B Collections, or Finance Operations, with a strong understanding of the Order-to-Cash (O2C) cycle.

Key Responsibilities

• Manage assigned Accounts Receivable portfolios and monitor outstanding invoices.

• Contact customers through calls and emails to follow up on overdue payments.

• Obtain and track Promise to Pay (PTP) commitments from customers.

• Monitor aging reports and implement appropriate collection strategies.

• Investigate and resolve invoice discrepancies, deductions, and payment disputes.

• Coordinate with Billing, Sales, Cash Application, and internal finance teams to resolve collection issues.

• Maintain accurate customer account records and collection activity notes.

• Escalate overdue and delinquent accounts as per organizational guidelines.

• Perform account reconciliations and support month-end closing activities.

• Prepare collection performance reports and support initiatives to reduce Days Sales Outstanding (DSO).

• Achieve assigned collection targets, productivity metrics, and quality standards.

Required Skills

• 1–5 years of experience in Accounts Receivable or Collections.

• Good understanding of AR and Order-to-Cash (O2C) processes.

• Experience in customer payment follow-ups and overdue invoice management.

• Strong communication, negotiation, and customer-handling skills.

• Knowledge of invoice reconciliation and dispute resolution.

• Working knowledge of SAP, Oracle, JDE, or similar ERP systems.

• Good proficiency in MS Excel and reporting.

• Strong analytical and problem-solving abilities.

Preferred Qualifications

• Graduate in Commerce, Finance, Accounting, or a related discipline.

• Prior experience in B2B Collections or Accounts Receivable is preferred.

• Minimum 2 years of B2B Collections experience would be an added advantage.

Shift & Work Requirements

• Primary shift: UK shift.

• Candidates must be flexible to work in 24×7 rotational shifts.

• Location: Gurugram.

Important Eligibility Conditions

• Ex-TCS employees are not eligible to apply.

• PAN number and Date of Birth (DOB) are mandatory for candidate profile creation.

Interested candidates with relevant AR Collections and O2C experience are encouraged to apply