Assistant Manager – Master Data Management (ETP)

Job Code: 433069
Location: Chennai, Tamil Nadu
Experience: 7–10 Years
Band: BPO 4
Salary: Up to ₹12 LPA
Function: HR Operations / Master Data Management

Job Summary

We are looking for an experienced Assistant Manager – Master Data Management (ETP) to manage employee master data across HR, payroll, timekeeping, and benefits systems. The role is responsible for ensuring accurate and timely processing of employee data changes, maintaining data integrity, performing reconciliations, and ensuring compliance with organizational policies and applicable labor regulations.

The candidate will work closely with Payroll, Benefits, IT, and HR Business Partner teams to support employee lifecycle transactions, resolve data discrepancies, and maintain seamless integration across systems such as ADX, WinTeam, and LISA.

Key Responsibilities

1. Employee Master Data Management

• Maintain and update employee master data, including cost centers, compensation, pay rates, union codes, office locations, supervisors, and job titles.

• Process job changes, promotions, demotions, employee transfers, and primary job number updates.

• Ensure the Benefits team is informed of all union-related changes that may impact employee benefits.

• Maintain accurate employee records across relevant HR and payroll systems.

2. Employee Lifecycle Management

• Review and process new hire records, promotion validations, and employee status changes.

• Manage Leave of Absence (LOA), return-from-leave transactions, employee terminations, and reactivations.

• Process employee transfers, subcontractor records, and personal action requests.

• Ensure all employee lifecycle transactions are completed accurately and within defined timelines.

3. Data Reconciliation and Reporting

• Prepare and analyze data fallout reports between ADX, WinTeam, and LISA, as applicable.

• Investigate discrepancies, perform manual data corrections, and ensure accurate system updates.

• Reconcile HR, payroll, and benefits data to prevent downstream processing issues.

• Maintain appropriate documentation and support regular reporting requirements.

4. Compliance and Audit Activities

• Conduct periodic and ad-hoc reviews of anniversary bonuses, pay rates, and job-related data.

• Validate benefits-impacting changes associated with union code updates.

• Ensure employee data complies with applicable labor laws, union agreements, and internal policies.

• Support data audits and implement corrective actions to improve data accuracy.

5. Employee Information Maintenance

• Process changes to employee addresses, email addresses, and phone numbers.

• Validate and update direct deposit and banking information.

• Process Social Insurance Number (SIN) updates, where applicable.

• Maintain confidentiality and security of sensitive employee information.

6. IT and Cross-Functional Coordination

• Raise and track IT service tickets related to employee information and system access dependencies.

• Coordinate with Payroll, Benefits, HR Business Partners, and IT teams to resolve data-related issues.

• Support smooth data flow and system integration across HR and payroll platforms.

• Identify recurring issues and recommend process improvements.

Required Skills and Competencies

• Strong knowledge of HR Operations and employee master data management.

• Understanding of payroll inputs, benefits administration, and employee lifecycle transactions.

• Experience with HRIS, payroll, and timekeeping systems such as ADX, WinTeam, LISA, or similar platforms.

• Strong analytical, data validation, and reconciliation skills.

• Knowledge of employee data audits, compliance, and HR documentation.

• Excellent attention to detail and data accuracy.

• Strong problem-solving, communication, and stakeholder management skills.

• Ability to manage multiple priorities and meet strict processing deadlines.

• Ability to handle confidential employee and payroll information responsibly.

Educational Qualifications

• Bachelor's degree in Human Resources, Business Administration, Commerce, or a related field.

Experience Requirements

• 7–10 years of relevant experience in HR Operations, Payroll Operations, Master Data Management, or Order Management.

• Hands-on experience handling employee master data and lifecycle transactions.

• Experience working with HRIS, payroll, and timekeeping systems.

• Practical knowledge of data reconciliation, reporting, and compliance reviews.

Additional Information

• Location: Chennai

• Salary: Up to ₹12 LPA

• Experience: 7–10 years

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for profile creation.

Interested candidates with strong HR Operations and Master Data Management experience are encouraged to apply.