ASSISTANT MANAGER/DEPUTY MANAGER & MANAGER
Gratitude IncASSISTANT MANAGER/DEPUTY MANAGER & MANAGER
Job Description
Key Skills
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Looking for domain specific - Banking, Telecom, Healthcare.
Ensure Positive contribution to the company’s Gross margins and Operating margins RA
Lead/ participate in Six Sigma and Lean projects RA
Identify and Mentor Six Sigma and Lean projects RA
Mentor Green Belt Trainees RA
Participate in consulting assignments… Internally and at Client site RA
Support/ Enable change management ensuing from the projects RA
Value stream Mapping/ Process mapping RA
Follow up on action items RA
Recommend new/ improvements to delivery models RA
Identify and ensure implementation automation projects, process improvements and cost
optimization opportunities
Support maintenance of World Class Delivery standards RA
Support Initiatives from CEO’s office through CEO PMO RA
Create reports for COO, Functional heads\Operational Heads and QPE RA
Monitor dashboards and issues for early warning signals and trends RA
Support for RFP, RFI, Sales Collaterals RA
Six Sigma and other (ARM grid) trainings RA
Participate in various meetings as part of the profile RA
Ensure compliance to ISO 9001/ 27001 RA
Behavioral Aspects
Should be self-driven and proactive RA
Should be a team player RA
Should have good analytical and communication skills RA
Should be able to maintain cordial relationship with customers RA
Should be detail oriented
Role
Assistant Manager/Manager -(Technical)
Timings
Day Shift ()
Industry
BPO
Work Mode
NA
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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