VOD Team Member

Gratitude Inc

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18 hours ago

VOD Team Member

3-6 Year(s)

Bangalore

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Job Description

Key Skills

Manage all metadata requests as primary workflow, will be cross trained in 2 other workflows as secondary workflow experience in Operations

67 candidate(s) have already applied for this Job. Apply now

Location: Bangalore

Experience: 1–3 Years
Salary: Up to 9 LPA
Work Setup: Permanent Work From Office
Shift: 9:00 PM – 6:00 AM IST | Permanent Night Shift

The Opportunity

We’re looking for a detail-oriented VOD Operations professional to support metadata workflows, ticket triage, partner coordination and quality operations for a global media environment.

What You’ll Do

Review and identify unique IDs in third-party databases using partner metadata.
Handle daily tickets and triage issues according to defined processes.
Manage metadata requests as the primary workflow and support additional workflows as required.
Coordinate with internal teams, vendors and external stakeholders through written communication.
Prepare QA data for new partner onboarding.
Monitor operations to ensure SLA, quality and accuracy targets are met.
Handle escalations and seek clarifications through email when required.
Prepare and submit daily/weekly reports.
Identify opportunities to improve workflows and processes.
Support cross-functional teams and other workflows as assigned.

What We’re Looking For

1–3 years of experience in Operations/BPO.
Graduate.
Strong written and verbal communication skills.
Excellent analytical, problem-solving and decision-making abilities.
Strong computer and data-handling skills.
Process-oriented, detail-focused and adaptable.
Good presentation and reporting skills.
Ability to work independently and collaboratively.
Experience dealing with internal/external customers or stakeholders.
Comfortable working in a non-IT BPO operations environment.

Work Requirements

Mandatory Work From Office – Bangalore
Permanent 9:00 PM–6:00 AM IST shift with no rotation.
Must be comfortable communicating regularly with US-based teams and stakeholders.

Interested? Send your updated CV highlighting your BPO/Operations, metadata, ticket handling, reporting and stakeholder communication experience.

PAN and DOB are required for profile creation.

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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