VOD Team Member
Gratitude IncVOD Team Member
Job Description
Key Skills
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Location: Bangalore
Experience: 1–3 Years
Salary: Up to 9 LPA
Work Setup: Permanent Work From Office
Shift: 9:00 PM – 6:00 AM IST | Permanent Night Shift
The Opportunity
We’re looking for a detail-oriented VOD Operations professional to support metadata workflows, ticket triage, partner coordination and quality operations for a global media environment.
What You’ll Do
Review and identify unique IDs in third-party databases using partner metadata.
Handle daily tickets and triage issues according to defined processes.
Manage metadata requests as the primary workflow and support additional workflows as required.
Coordinate with internal teams, vendors and external stakeholders through written communication.
Prepare QA data for new partner onboarding.
Monitor operations to ensure SLA, quality and accuracy targets are met.
Handle escalations and seek clarifications through email when required.
Prepare and submit daily/weekly reports.
Identify opportunities to improve workflows and processes.
Support cross-functional teams and other workflows as assigned.
What We’re Looking For
1–3 years of experience in Operations/BPO.
Graduate.
Strong written and verbal communication skills.
Excellent analytical, problem-solving and decision-making abilities.
Strong computer and data-handling skills.
Process-oriented, detail-focused and adaptable.
Good presentation and reporting skills.
Ability to work independently and collaboratively.
Experience dealing with internal/external customers or stakeholders.
Comfortable working in a non-IT BPO operations environment.
Work Requirements
Mandatory Work From Office – Bangalore
Permanent 9:00 PM–6:00 AM IST shift with no rotation.
Must be comfortable communicating regularly with US-based teams and stakeholders.
Interested? Send your updated CV highlighting your BPO/Operations, metadata, ticket handling, reporting and stakeholder communication experience.
PAN and DOB are required for profile creation.
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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